We are committed to providing a safe and comfortable environment where patients can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
This policy adheres to local and national guidance and policy as laid out in the Guidance and Advice as published by the College of Optometrists.
All patients are entitled to have a chaperone present at the eye examination where they feel one is required. This chaperone may be a family member or a friend
Barbara Watson may also require a chaperone to be present for certain consultations in accordance with her chaperone policy
Please do not hesitate to contact us if you have any questions or comments regarding this.
We will endeavour to:
- Explain procedures to the patient as necessary and respond to their questions before, throughout and after the examination, giving a full explanation of what we will be doing next.
- Comply with any request from a patient not to carry out any procedure, although this may require the sight test to be terminated.
- Promote that all patients are entitled to have a chaperone present at the eye examination where they feel one is required unless it is contrary to a ‘’Gillick competent’’ childs’ wishes.
- maintain an open-access policy- i.e this means that carers or family are able to come into the testing area without waiting to be invited in or the door is kept ajar so that they can hear the consultation if they are not in the room.
- record any other relevant issues or concerns immediately following the consultation.
This policy is agreed on behalf of Eyecare Anywhere and will be reviewed regularly