Compliments and Complaints Procedure

Compliments

We endeavour to make your visit as comfortable as possible. If you are happy with our service we would very much love to hear from you. You can contact us in a number of ways

  1. In writing to Barbara Watson Eyecare Anywhere 105 Haigh Moor Road, Wakefield, WF3 1EG
  2. By email using our contact form and selecting the compliment option in the subject dropdown box.
  3. By phone to Barbara on 0774 373 0159

Complaints

However, if you are unhappy with the service you have received you can complain using the methods outlined above.

Your correspondence will be acknowledged within 3 days and you will receive a response within 10 days or as soon as possible thereafter.

If you are not happy with how your complaint has been dealt with then you can contact your local NHS England if it concerns your NHS sight test or the Optical Complaints Consumer Service (OCCS), if it concerns your private sight test or spectacles.

If you require NHS England then the address is

NHS England PO Box 16738h, Redditch, B97 9PT

england.contactus@nhs.net

0300 311 2233

If you require OCCS then the address is

Optical Complaints Consumer Service, 2-8 Market Square, Bishops Stortford, Herts, CM23 3UZ

enquiries@opticalcomplaints.co.uk

0844 800 5071

01279 712584