FAQ

How can I arrange a visit (Home)?

To arrange a visit please

Call us on 01132 530 904

or 07743 730 129

or

Click here  to use our contact us form

We will be happy to assist

How can I arrange an eye test (Corporate)?

Your company will organize this by contacting us.

How can I change the time of a visit

To change the time of your visit please call us on 01132 530 904 or 07743 730 129

 

or

click here to use our contact us form

We will be happy to change the time of the visit.

We would request that you give us as much notice as possible.

What does an eye test cost?

You may be entitled to a free or subsidized NHS sight test and also help with the cost of spectacles. We supply a range of frames and lenses that are free with an NHS voucher. For more information please click here.

For corporate clients please call 01132 530 904 for competitive prices of our eye examinations.

Private eye examinations also available, please call.

Can I make my own choice of which Optometrist I would like to visit me in my own home or care home?

Yes, under the Domiciliary Code Of Practice, recently updated by the Optical Confederation’s Domiciliary Eyecare Committee and endorsed by the various bodies which regulate the profession, you have complete freedom of choice when deciding who you wish to carry out an approved sight test in your own home or care home.

The NHS completely endorses giving patients free choice.

Have staff visiting homes been checked?

Barbara Watson has been checked by the relevant departments in the NHS and has a contract to supply these services. She has also had training in the protection of vulnerable adults and children.

Do I pay for my corporate sight test?

We will invoice your company directly so employees will not need to pay anything.

Are there additional costs?

We have a clear and transparent pricing policy and display our current pricing structure on our website.

For more information please click here for our Domestic Pricing and please click here to see our Corporate Pricing

Do I need to bother with forms?

We will do all the paperwork for you.

Can I receive NHS Funding?

You may be entitled to free or subsidized funding or a voucher to help you we have compiled a list which can viewed here.

What is involved with an eye test?

To find out more about what happens during your eye test and how to prepare for the examination please click here to visit our dedicated information page.

Where can I have my eye test?

We can conduct your eye test in your own home, a relatives home, nursing home, residential home or day centre.

We can also provide an eye test at your place of work.

How do I prepare my home for the eye test?

We have very few requirements for carrying out an eye test in your home or office.

1. We need is a private room, which can be darkened to carry out the eye examination. 

2. Ideally there should be 3 metres of space in front of the person’s chair and enough space on either side so that we can get to both sides of the person having the eye examination. 

3. Access to a plug socket could be needed. 

4. Any minor movement of furniture, which may be required within the room to facilitate the sight test, will be rectified prior to leaving.

What if I have had a recent sight test?

Make sure that you have been tested and have the results for the distance you work at otherwise it may be advisable to have it rechecked.

What is glaucoma?

Inside the eye fluid is constantly produced and constantly drained away. In glaucoma either too much fluid is produced or the drainage channels are blocked so the pressure builds up in the eye.

For more information on Glaucoma visit our Eye Conditions page which will also provide information on many other eye conditions

How often should I have my eyes tested?

Generally you should have your eyes tested every two years, however as you age that may become more regular.

How do I Compliment or Complain

We strive to give the best service possible and appreciate feedback good and bad and we are always looking to improve our service.

Please click here to visit our compliments or complaints page.

Here you will find all the information you will need to make a compliment or complaint either in writing, email or by telephone.

How do I choose a frame?

We bring a large range of frames with us and will talk you through the right frame for your needs. We also cater for VDU glasses and prescription safety spectacles. Then we will sort the frame out straight after the sight test.

How long do the glasses take to manufacture?

Between 7 to 10 days.

Do you supply accessories?

We supply

  • spectacle cords
  • lens cleaner
  • spectacle cases
  • Supranettes lid wipes
  • Eyebag – microwaveable warm compresses

and more, if you would like to talk to us about more options please click here

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

You can contact us with your question by completing our online form and we will get back to you within 24 hours

Phone Support

If your question is urgent you can contact us on our phone line
Call 01132 530 904 or Mobile 07743 730 129